DIGITALIZATION OF THE BANKING WORLD

Michèle Luyet, CFO and COO of Piguet Gallant & Cie discusses the pivotal shift towards digitization in the banking sector, emphasizing the transformation from traditional banking to a digitally integrated customer experience. She explores the advantages offered by digital banks, while also acknowledging the importance of human interaction, especially in complex situations. Furthermore, Luyet encapsulates a comprehensive view of the evolving landscape of banking, where technology amplifies efficiency while preserving personalized customer service.